Lecture II: Quality management system according to ISO standards

Requirements to Implement a QMS

All quality management systems must address a company’s unique set of needs; however, we can name a few general elements that all QMS have in common, such as:

• The creation of a quality manual.
• The existence of quality objectives and policies.
• A set of procedures, records, and instructions about all internal processes, data management, quality analysis, improvement opportunities, and customer satisfaction.

Each aspect of a QMS is intended to serve a specific purpose that in the end will help to achieve the final goal: meeting both the organization’s and customer’s needs.

TQM enables organizations to align their workforce with the manufacturing processes to find and eliminate errors to improve the overall quality of their outputs.

                                                      
                                                                                                     
                                                                                                         Fig.:  Key elements in TQM 
                                                Source:  Total Quality Management (TQM) - Principles, Elements, Examples (wallstreetmojo.com)

It is very important to know does the final product is higher than the market standards, legal requirements, and customer expectations!