ISO 9001 The International Organization for
Standardization (ISO) is a non-governmental international organization, which
promulgates international standards, which are adapted to the current market
needs and which drive innovation and support when challenges arise, or change
is wished.
- Its creation was demanded by engineers in 1946 in London and it started to operate in 1947 (ISO, 2020).
- In 1987, ISO published the ISO 9000 family, which is a set of quality management system (QMS) standards.
- The most common standard of the ISO 9000 family is ISO 9001, which is the only standard of this family that can be certified.
- The last (newest) version of ISO 9001 has been released in 2015.
- ISO 9001:2015 is the international standard that specifies all the requirements needed to implement a quality management system.
Usuful link: ISO 9000 Series of Standards - What is ISO 9000? | ASQ
Usuful link: ISO 9001:2015 Quality Management System Certification in UK| dubai| oman| qatar| bahrain (traibcert.org.uk)
ISO 9001 establishes the requirements to
implement, document, maintain and improve a QMS and it is based on the quality
management principles (7),
which are implied in ISO 9000 and therefore also in ISO 9001
(2015):
§“Customer focus”,
§“Leadership”,
§“Engagement of people”,
§“Process approach”,
§“Improvement”,
§“Evidence based decision making”
§“Relationship management”.
- Companies implement ISO 9001 and can decide to certify it.
- Certification is a process in which a third-party, namely a certification body, audits if the QMS implemented in the organization meets the requirements of the ISO 9001.
- The audit process is done in accordance to the company who supports the auditors during the on-site audit.
- If the evaluation is positive, the company receives the certificate which is valid for 3 years.
- The ISO 9001 certification supports “knowledge management, customer satisfaction and organizational image”
Fig.: High level structure Process approach ISO; Source: ISO (2015)
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